Need to Cancel Your Swim Lesson?
For private or semiprivate lessons: We allow students to miss up to one lesson per month without forfeiting his or her spot on our calendar. Please be courteous and give us as much advance notice as possible if your swimmer will need to miss a lesson; we require at least 72 hours notice for a planned absence, and 24 hours in the event of injury or sickness.
We require written notice of a lesson cancelation. It is not enough to simply tell your instructor you will not make it to a lesson. You must send us a text message at 267-702-6043 or email us at firstname.lastname@example.org to avoid losing a class or lesson credit. No-shows or those who cancel without reasonable prior notice will be charged for the lesson at our discretion.
For group classes: We do not offer any make-up lessons or refunds in the event that you can't make it to class a certain week, so please check your schedule and plan accordingly. If you must miss a class, please be courteous and call, text or email us as soon as you can so our instructors can have an accurate headcount.
Do you offer make-up lessons or classes?
We cannot offer make-ups for missed classes. For missed private and semiprivate lessons, we can sometimes provide a makeup session if the instructor is available to do so. Please arrange these directly with your instructor.